Before you call or email

FAQ's

The most common questions about pricing, timing, and how shipments work.

1. Is there a membership fee?

No.

2. What is consolidation? Will you open boxes for me and combine the contents of several cartons into fewer cartons?

We can't open and repack boxes ourselves — it's a liability issue. But we do consolidate shipments: if you'd like, we'll hold the cartons from one or more vendors until everything has arrived at our NJ warehouse before shipping to Bermuda together. Since every shipment carries a $60 minimum charge ($50 freight + $10 vendor fee), waiting for everything to arrive helps you avoid paying that minimum more than once. Unless you tell us otherwise, we hold your orders until everything has arrived.

3. How do I get started with my first shipment?

Find and bookmark what you want to buy, then submit it on the Place Order page. We'll send you a PDF quote showing each item and its cost, and place the order once you've deposited the total to our HSBC account. US purchases are billed in US dollars — you can pay us in US dollars, or in Bermuda dollars plus a 1.68% foreign-currency fee. Freight, duty, wharfage, insurance, and local delivery are billed separately, in Bermuda dollars.

4. How much does it cost?

We offer an "all-in" price: $15.00 per cubic foot for the first 20 cubic feet of your entire shipment, $10.00 per cubic foot for each cubic foot after that, plus $10 per vendor for the first 5 items and $2 per additional item from that vendor. The first delivery to our NJ warehouse from each vendor is included — if a vendor splits your order into multiple deliveries, each additional one is a $5 receiving charge. Apart from optional insurance and optional local delivery, there are no other fees. You'll need to cover the product cost plus any US delivery charges and sales tax before we purchase. You can pay by direct deposit to our HSBC account, or by credit/debit card (4% surcharge).

5. How long does it take?

We ship weekly. Complete shipments received in our NJ warehouse by end of day Tuesday sail on that weekend's boat, and are normally ready for collection by the Thursday of the following week. We don't control how long your vendor takes to ship to us.

6. Do I have to purchase insurance?

Insurance is recommended but not compulsory. It costs 2.5% of the landed shipment value (product cost, duty, wharfage, ocean freight, and optional local delivery), with a $30 minimum premium.

7. How much is local delivery?

See the Home Delivery page for full pricing by cubic footage and parish.

8. Can I pay with a credit or debit card?

Yes — there's a 4% additional charge for debit or credit card payments.

9. Are there any storage charges?

Consolidating your shipments in our NJ warehouse is free, within reason. Once your shipment is ready for collection in Bermuda, you have 3 business days before storage charges begin: $0.10 per cubic foot per day for the next 5 days, $0.25 per cubic foot per day for the 5 days after that, and $0.50 per cubic foot per day thereafter.

10. What address do we use for shipping our US purchases?

Per HM Customs regulations, we no longer accept shipments of items you've purchased directly yourself — we have to make every purchase ourselves, so there's no vendor shipping address for you to use.

11. Where is your Bermuda warehouse for collection of my purchases?

#4 Addendum Lane, Pembroke — same building as DeCosta Construction, across from Rayclan. Look for the sign reading "Sea Venture." Open Monday–Friday, 8:30am–4:30pm. See Contact for more.

12. My question isn't here. Help!

Send us an email with your question — good questions get added to this page.